What are the shipping rates?
Our web site automatically computes and displays shipping charges whenever you place an item in your shopping basket. For each order placed, we charge a flat per order rate based on the total dollar value of your order.
Additional Shipping Details
- We ship using Fedex or UPS depending on your location
- Items are usually shipped within 48 hours after your order is placed.
- Please note our warehouses do not ship on weekends and we do not offer Saturday, Sunday
or holiday delivery.
- Tracking information provided when available, usually within 24 hours of shipment.
- You must provide us with a valid bill to and ship to phone number when placing your
order.
Shipping Times Most of our orders are shipped within 24-48 hours. Tracking
information is e-mailed within 24 hours of shipment. Most of our orders arrive within 3 -
4 business days. For larger items, Please allow up to 15 business days for your item to
arrive. We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to
48 hours for weekend orders.
Do you ship internationally? No. We can only ship or bill to addresses in the United
States. We are currently unable to ship or bill to addresses outside of the U.S. Due to
shipper restrictions, we cannot deliver to APOs, FPOs, or U.S. Territories.
Order Tracking
Has my order shipped? We e-mail tracking numbers on all orders usually within 24
to 48 hours of shipment. Our estimated delivery time is 3 to 10 business days following
shipment.
Can I track my order? Log in to your account at The Bonnefide Garden Store to see
the status of your order(s), print invoices, print packing lists.
My order never arrived? If you have received a tracking number and your order never
arrived in accordance to the shipping carriers estimated delivery date, please contact us
here Contact Us and we will assist you in locating your
order. If you have questions about your order, please contact us.
An item is missing from my order? Most of our products are shipped from a
central warehouse in Missouri. If you believe that an item is missing from your shipment:
- Please verify that the missing item is identified on the receipt located inside the
shipping box. Please note, only items shipped are printed on the packing list and charged
on your credit card. If an item in your order is not in stock, we will notify you via
email on the backorder and we will NOT charge your credit card for that item.
- If you believe that we shipped and charged your credit card and a product is missing,
please contact us here Contact Us.
I received a product missing parts If you have received a product with missing
parts, please contact us here Contact Us.
I received the wrong product If you have received the wrong product, please
contact us here Contact Us.
Billing & Payment What payment methods do you
offer?
- We accept Visa, MasterCard, Discover, and American Express. You may also use PayPal to
pay for your order.
- Please be sure to provide your exact billing address and telephone number--the address
and phone number your credit card company has on file for you. Incorrect information may
cause a delay in processing your order.
- We never bill for credit card service fees.
- We are currently unable to process any credit cards that are issued or billed outside of
the United States.
- You can be confident that your personal and account information is secure with us. We
employ the latest 128-bit encryption technology in all parts of our site that require any
personal information. Please read our Security Policy for more information.
When will my credit card be charged? We will not bill you until your products
are actually shipped.
How do I use a coupon? If available, to redeem a coupon, paste or type the
coupon code in the "Coupon Code" box located on the checkout page. You will to
click the Recalculate button for the coupon to take effect. Some coupons have certain
restrictions. Please look at the web page with the coupon for more information.
- Some offers are available to new customers only.
- A minimum purchase, not including shipping and tax, of the amount of the coupon may be
required.
- Coupons can be used with credit card purchases only.
- Coupons are not valid with any other coupon, shipping offer or promotion.
- Most offers have expiration dates, stated on the web page with the coupon.
Do I have to pay sales tax? We charge 7% sales tax for orders shipped to
Mississippi. The other 49 States are not taxed. Sales tax is automatically computed at
time of checkout on both product(s) and shipping costs.
I need a copy of my receipt/invoice. Immediately after submitting your order, we
display your invoice/receipt. Please print this invoice/receipt out for your records. In
addition, we also e-mail you a copy of your invoice/receipt. If you need a copy of your
invoice/receipt, please contact us here Contact Us.
Returns Policy
We proudly stand behind the quality
brand name products that we sell. You may return any unopened merchandise in its original
condition within 30* days of receiving your order. We will refund the total sales amount.
The merchandise must also be in new condition, packed in its original manufacturers box
and include all original packaging material, original manuals and any accessories that
came with the item.
Note: A Return Authorization (RA) is required prior to shipping your package
back to us. We will only refund shipping costs and waive the restocking fee if the return
is a result of our error. You can contact us here Contact Us.
Any claims for damaged items or discrepancies (for example: missing items in your
order) must be submitted to our Customer Service Department within 3 business days after
delivery. You must notify Customer Service by either e-mail or telephone. We will not be
responsible for, nor issue a refund, if notified after (3) business days. If the return is
the result of our error, we will arrange to have the item picked up via UPS and returned
to our warehouse. We will issue a complete refund including the original shipping costs.
Items that are returned more than 30 days after delivery, are in unsellable condition, are
missing parts, or returned to us without authorization will be charged an additional
restocking fee at our discretion. If a package is returned to our warehouse undelivered
for any reason by our shipping carrier, and you do not wish to have the package reshipped
to you, we will refund the total sales amount, less a 20% restocking fee and the original
shipping charges.
No Exchanges Due to our changing inventory, we cannot accept exchanges. If you have
an item that you wish to return for another item, simply return the item to our warehouse
for a refund and then visit our website to purchase the new item that you want.
How to Return An item
1. Contact Us and tell us why you are returning
the item in as much detail as possible. please give us a phone number where you can be
reached. A csr will call you and give youthe RA number.
2. Packing your return- Place the item in its original packaging with all
documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy
of your order form and return form. Please clearly write your RA # on the outside of your
box.
3. Shipping your return- If the reason for your return is not our fault, you, the buyer
bears all shipping costs. If we made the error, we will pay shipping. We recommend that you
ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product.
4. Receipt of your item- We will send you an e-mail to notify you that your return
has been processed and your account credited. You should expect a refund in the same form
of payment originally used for purchase within 7-14 business days of our receiving your
return.
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